What If The Indonesia e-VOA QR Code Doesn't Scan At Immigration?

While Indonesia's e-VOA system is generally reliable, QR code scanning issues occasionally occur at immigration checkpoints due to technical glitches, screen brightness problems, or connectivity issues. Don’t panic—immigration officers generally have alternative verification procedures in place when technical issues occur.

Immediate solutions if scanning fails:

1. Adjust screen brightness: Increase your phone or device brightness to maximum—dim screens often cause scan failures
2. Show printed copy: Present your printed e-VOA confirmation; officers can manually verify details
3. Alternative verification: Immigration officers may be able to retrieve your e-VOA record in the system using your passport number and other application details.
4. Manual processing: In cases of technical difficulties, immigration officers may proceed with manual verification based on system availability and internal procedures

Prevention strategies:

• Download and save e-VOA confirmation as PDF before travel
• Take screenshots of QR code and confirmation details
• Print physical copies as backup (highly recommended)
• Ensure adequate phone battery upon arrival
• Test QR code readability before departure using any QR scanner app

What immigration needs:

• Valid passport matching e-VOA application
• Proof of e-VOA approval (digital or printed)
• Evidence of payment completion

Technical difficulties at immigration do not invalidate a properly approved e-VOA, provided all personal and passport details are accurate and match your travel document. Officers understand system limitations and accommodate travelers accordingly through manual verification processes.